Answers for booking, documents and payments.

A rental request requires a valid driver’s licence, Ghana Card and passport-style photograph. Uploads are reviewed privately before a booking can be approved.

You may browse the fleet without an account. You must sign in before submitting a booking so your request, documents and payment records remain connected to your account.

The payment page shows only methods currently enabled by Big R Autos, which may include mobile money, bank transfer or payment at pickup. Follow the displayed instructions for manual verification.

Review time depends on vehicle availability and whether the submitted documents are complete and readable. Your dashboard shows the current status.

Contact the team as soon as you expect a delay. Any extension or late-return charge must be confirmed for your booking.

Contact Big R Autos with your booking reference. Cancellation or refund eligibility depends on the confirmed booking terms and costs incurred.

If WhatsApp is enabled in Business Settings, the website displays a direct contact link. Otherwise, use the contact form.

Yes. A document may be verified, rejected or marked as needing action. Follow the status in My Garage and upload a replacement when requested.