Important conditions for rental requests, vehicle use, payments and returns.
Version 1.0 draft · Updated 11 October 2026 · Effective date: OWNER REVIEW REQUIRED
Before publication, insert the verified legal or registered business name, registration details where required, physical address, support email and telephone number. The website’s configurable contact details must match the contracting business.
Submitting a request does not guarantee a vehicle. Big R Autos must confirm vehicle availability, customer eligibility, rental dates and the final price. The primary driver must provide accurate contact details and a valid licence and identity documents requested for review.
A request may remain pending, require replacement documents or be declined. Customers must submit genuine, current and readable documents belonging to the intended driver. Payment is not treated as approved merely because proof was uploaded.
The daily rate shown with a vehicle is used for an estimate. Rental time is rounded up to the next full 24-hour rental day. The confirmed total may change only where the customer agrees to an extension, optional service or another disclosed charge. Available payment methods and instructions are shown for the booking and payments are manually verified.
Any security deposit, cancellation charge, refund eligibility and refund timing must be disclosed and agreed for the booking before payment or collection. The website does not establish fixed deposit or refund amounts. The owner must approve a final cancellation and refund schedule before these terms are treated as final.
The vehicle may be driven only by an approved, properly licensed driver and used lawfully, carefully and within any agreed geographic or mileage limits. Customers must not sub-rent the vehicle, use it for racing or unlawful activity, overload it, or allow an unauthorised driver to use it.
The customer must inspect the vehicle at pickup, report visible concerns and return it at the agreed place and time with supplied items. If a delay is expected, contact Big R Autos promptly. Any late-return charge or extension must follow the terms confirmed for that booking; this draft does not set a fee.
Customers should promptly report accidents, damage, theft, warning lights or breakdowns and follow reasonable safety instructions. Responsibility for damage, loss, fuel, cleaning or recovery costs depends on the signed rental agreement, evidence and applicable law. Do not admit liability or arrange repairs without authorisation except where immediate action is needed for safety.
Insurance scope, exclusions, excess and claims procedure must be confirmed for the specific vehicle before collection. The website does not promise a particular level of cover. The owner and insurer must approve final insurance wording.
Please raise concerns through the contact page so the business can review the booking record. These terms are intended to operate under applicable Ghanaian law, subject to any mandatory customer rights. Material changes should be presented before a new booking is accepted. This draft requires owner and legal review.