How Big R Autos collects and uses information when you browse, create an account or request a rental.
Version 1.0 draft · Updated 11 October 2026 · Effective date: OWNER REVIEW REQUIRED
We may collect your name, email address, telephone number, account profile, emergency contact, pickup details, booking history and communications. A rental request may also require a driver’s licence, Ghana Card and passport-style photograph. Payment records may include the chosen method, amount, transaction reference and payment proof; card or mobile-money credentials should never be entered into free-text fields.
We use this information to authenticate customers, review identity and driving documents, assess rental requests, communicate about pickup and return, verify manual payments, prevent duplicate or fraudulent requests, provide support and maintain business records. The Ghana Data Protection Act, 2012 (Act 843) provides the local framework relevant to personal-data processing; this draft does not itself constitute a claim of compliance.
Uploaded identity documents are used only for rental verification and related record keeping. They are stored in private storage and made available to authorised staff through time-limited access. Do not upload information that the booking form does not request.
We use Firebase for customer authentication and Supabase for application data and file storage. Hosting and website delivery providers may process technical request information. A payment provider may process information directly when an online payment option is introduced; currently displayed manual payment methods are managed by Big R Autos.
Essential browser storage supports sign-in, security, consent choices and recoverable booking drafts. Optional analytics is used only after consent. See our Cookie Policy for controls and further details.
We restrict administrative functions, validate uploads and keep identity documents and payment proofs private. No internet service is risk-free. We do not sell customer information. Information may be shared with service providers supporting the rental, professional advisers or public authorities where lawfully required.
Authenticated customers can update supported profile details, request a one-time portable copy of their account data, and submit correction, objection, consent-withdrawal or account-deletion requests from My Garage → Profile / Account. The export contains profile, booking, document metadata, payment and privacy-request records, but never passwords, authentication tokens, private files or internal secrets. Requests affecting authoritative payment or verification records require administrative review.
Firebase, Supabase, Vercel and Render support authentication, database/storage, website delivery and API hosting. Their processing locations and contractual safeguards must be reviewed by the owner before launch. Big R Autos does not claim that all processing remains in Ghana.
Records are kept only as long as reasonably needed for rental administration, disputes, security and applicable legal or accounting duties. Exact retention periods require owner and legal review. Account deletion requests are reviewed before action: active rentals, pending payments, unresolved claims or a lawful record-keeping need may delay or limit deletion. We will tell you the request status and the action taken; this policy does not promise a retention period that has not yet been approved.
You can reject optional analytics and submit privacy requests through My Garage. Questions or complaints may also be sent through the contact page. OWNER REVIEW REQUIRED: publish the responsible data-protection contact’s verified business email and postal or physical address before launch.